35
Instructor-led courses
5
Focused learning paths
30+ years
Logistics experience
Up to 20
Participants per cohort
LEARNING PATHS
Find the right training focus.
Start with a complete pathway or select individual courses based on role, experience, and workforce goals.
Logistics & Workforce Foundations
Core logistics, transportation, documentation, visibility, reporting, compliance, and workforce readiness.
Logistics & Supply Chain Operations Fundamentals
Explore how transportation, distribution and supply chain activities connect. Learn essential terminology, shipment workflows, documentation practices and operational handoffs.
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What you'll learn
- Logistics and supply chain fundamentals
- Air, ground, ocean, rail, and multimodal transportation concepts
- End-to-end shipment lifecycle
- Core logistics terminology
- Shipment milestones and workflow stages
Who should attend
Entry-level and developing logistics professionals, logistics coordinators, transportation administrators, operations support personnel, customer service employees, distribution personnel, manufacturing employees who interact with logistics, and professionals transitioning into transportation or supply chain roles.
Skills and outcomes
Participants will be able to explain the basic structure of a supply chain, distinguish among major transportation modes, recognize key shipment lifecycle stages, understand commonly used logistics terminology and documentation, identify stakeholder responsibilities, and participate more effectively in transportation and distribution workflows.
Digital Freight Ops & Workflow Management
Learn how digital workflows support quoting, booking, tracking and shipment execution. Build practical skills for coordinating information, milestones and operational exceptions.
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What you'll learn
- Digital freight operations fundamentals
- Digital shipment lifecycle
- Quote and pricing workflows
- Booking coordination
- Shipment execution workflows
Who should attend
Logistics coordinators, freight operations personnel, transportation administrators, operations support teams, customer operations personnel, freight forwarders, and employees responsible for managing or supporting digitally coordinated shipments.
Skills and outcomes
Participants will be able to follow structured digital freight workflows, recognize critical workflow stages, coordinate booking and shipment information, monitor operational milestones, identify workflow exceptions, maintain more accurate operational information, and support digital freight execution.
Transportation Co-ordination & Documentation
Develop practical skills for scheduling shipments, verifying information and maintaining accurate transportation records. Learn how effective coordination prevents delays and operational errors.
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What you'll learn
- Transportation coordination fundamentals
- Shipment lifecycle stages
- Transportation documentation
- Shipment instructions
- Bills of lading and transportation records
Who should attend
Logistics coordinators, transportation administrative personnel, freight operations staff, customer operations teams, shipping and receiving personnel, distribution employees, and employees responsible for shipment documentation or transportation coordination.
Skills and outcomes
Participants will be able to identify common transportation documents, verify shipment information, maintain more accurate transportation records, coordinate shipment activities and schedules, communicate effectively with transportation stakeholders, and recognize documentation issues that may affect execution.
Supply Chain Reporting & Operational Visibility
Learn how shipment milestones, operational reports and KPIs support transportation visibility. Use reliable information to identify issues and improve day-to-day coordination.
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What you'll learn
- Operational visibility fundamentals
- Shipment milestone tracking
- Status reporting
- Operational data interpretation
- Key performance indicators
Who should attend
Logistics coordinators, operations professionals, supply chain personnel, transportation administrators, analysts, supervisors, customer operations teams, and employees responsible for tracking or reporting shipment performance.
Skills and outcomes
Participants will be able to interpret shipment status information, recognize important operational milestones, understand common logistics KPIs, identify exceptions through operational reporting, communicate shipment status more accurately, and use reporting information to support operational decisions.
Workforce Readiness for Logistics & Operations Roles
Build the communication, organization and problem-solving skills required in fast-moving logistics environments. Strengthen workplace accountability, prioritization and operational readiness.
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What you'll learn
- Logistics workplace expectations
- Professional communication
- Active listening
- Operational terminology
- Workplace coordination
Who should attend
New and developing logistics employees, operations support personnel, transportation administrators, logistics coordinators, customer service employees, distribution personnel, and employees transitioning into logistics or transportation roles.
Skills and outcomes
Participants will strengthen their ability to communicate professionally, manage priorities, coordinate with coworkers and external stakeholders, respond appropriately to changing operational conditions, maintain accountability for assigned responsibilities, and function effectively within a logistics operations team.
Freight Transportation Fundamentals & Logistics Concepts
Understand how freight moves across air, ground, ocean and multimodal networks. Explore shipment lifecycles, transportation decisions and coordination among logistics partners.
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What you'll learn
- Freight transportation fundamentals
- Air freight
- Ground transportation and trucking
- Ocean freight fundamentals
- Rail and multimodal concepts
Who should attend
Entry-level logistics employees, transportation administrators, freight coordinators, customer service personnel, shipping and receiving teams, operations support personnel, and professionals transitioning into transportation or supply chain roles.
Skills and outcomes
Participants will be able to distinguish among transportation modes, explain the end-to-end shipment lifecycle, understand foundational freight terminology and weight concepts, recognize stakeholder responsibilities, and support transportation coordination activities more effectively.
Supply Chain Visibility & Shipment Tracking Systems
Learn to monitor shipment milestones, status events, alerts and estimated arrival information. Improve exception awareness, customer communication and transportation coordination.
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What you'll learn
- Supply chain visibility concepts
- Shipment tracking systems
- Transportation status events
- Shipment milestones
- ETA monitoring and management
Who should attend
Logistics coordinators, freight operations teams, transportation administrators, customer service personnel, supply chain professionals, supervisors, and employees responsible for shipment tracking or status communication.
Skills and outcomes
Participants will be able to monitor shipment milestones, interpret tracking information and ETA changes, recognize potential exceptions, communicate shipment status accurately, and use visibility information to support proactive operational coordination.
E-Commerce Logistics & Last-Mile Distribution Ops
Explore the workflows connecting fulfillment, transportation and final delivery. Learn about delivery planning, tracking, returns, service expectations and last-mile exceptions.
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What you'll learn
- E-commerce logistics fundamentals
- E-commerce fulfillment workflows
- Order processing
- Warehouse and distribution coordination
- Transportation planning
Who should attend
E-commerce operations personnel, logistics coordinators, warehouse and distribution employees, transportation teams, fulfillment personnel, customer service professionals, supervisors, and employees supporting last-mile delivery operations.
Skills and outcomes
Participants will understand how e-commerce orders move through fulfillment and distribution networks, coordinate last-mile activities more effectively, recognize service and delivery exceptions, support returns workflows, and improve communication across fulfillment, transportation, and customer-facing teams.
Logistics Data Analysis & Operational Reporting
Learn to interpret shipment data, operational metrics and logistics reports. Identify trends, recognize performance issues and support better operational decision-making.
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What you'll learn
- Logistics data fundamentals
- Shipment data
- Data quality and accuracy
- Operational reporting
- KPI fundamentals
Who should attend
Logistics coordinators, transportation professionals, supply chain analysts, operations personnel, supervisors, managers, and employees responsible for preparing, reviewing, or using logistics reports.
Skills and outcomes
Participants will be able to interpret shipment and operational data, recognize key logistics performance measures, identify trends and exceptions, produce more accurate operational reporting, and use data to support workflow improvement and decision-making.
Import/Export Documentation & Compliance Fundamentals
Understand the documents, responsibilities and information handoffs supporting international shipments. Learn practices that improve accuracy, support compliance and reduce cross-border delays.
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What you'll learn
- Import and export workflow fundamentals
- International shipping documentation
- Commercial invoices
- Packing lists
- Bills of lading
Who should attend
Freight forwarders, logistics coordinators, import/export operations personnel, transportation administrators, shipping and receiving teams, customer operations personnel, and employees responsible for international shipment documentation.
Skills and outcomes
Participants will be able to recognize common international transportation documents, understand their purpose within import and export workflows, identify important information requirements, recognize common documentation discrepancies, understand stakeholder responsibilities, and support more accurate and efficient cross-border shipment coordination.
Digital Freight Infrastructure
Digital execution, workflow design, orchestration, exception management, and cross-organization coordination.
Digital Freight Infrastructure Fundamentals
Explore the digital systems, data and workflows supporting modern freight transportation. Understand how multiple organizations connect throughout planning, execution and shipment monitoring.
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What you'll learn
- Digital freight infrastructure fundamentals
- End-to-end shipment lifecycle
- Digital freight workflows
- Operational milestones and events
- Stakeholder roles and responsibilities
Who should attend
Logistics coordinators, freight operations personnel, transportation administrators, supply chain professionals, operations support teams, supervisors, and employees transitioning into digitally enabled logistics roles.
Skills and outcomes
Participants will be able to explain the components of digital freight infrastructure, identify key shipment milestones and information handoffs, understand how operational systems support freight execution, and participate more effectively in digitally coordinated transportation workflows.
Plug-In Freight Ops™ Foundations
Learn the operational principles behind structured digital freight execution. Explore how quoting, booking, tracking, communication and exception management connect within one coordinated workflow.
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What you'll learn
- Digital freight execution principles
- Quote-to-booking workflows
- Shipment workflow design
- Operational milestones
- Responsibility assignment
Who should attend
Logistics coordinators, freight forwarders, transportation operations personnel, administrative support teams, operations supervisors, and employees responsible for shipment execution.
Skills and outcomes
Participants will understand how to follow structured freight workflows, recognize ownership at each stage of execution, manage operational handoffs, monitor shipment progress, and improve coordination across participating organizations.
Supply Chain Orchestration & Coordination
Learn to coordinate activities across suppliers, carriers, warehouses and customers. Use defined responsibilities, milestones and escalation processes to maintain workflow continuity.
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What you'll learn
- Supply chain orchestration principles
- Stakeholder mapping
- Workflow sequencing
- Roles and responsibilities
- Operational dependencies
Who should attend
Supply chain coordinators, logistics professionals, transportation administrators, operations teams, customer operations personnel, supervisors, and employees responsible for coordinating internal or external partners.
Skills and outcomes
Participants will be able to identify dependencies, establish clearer workflow ownership, coordinate operational handoffs, manage shared milestones, and reduce communication and execution gaps across the supply chain.
Digital Workflow Design for Logistics
Learn to map, standardize and improve logistics processes. Transform operational activities into structured workflows with clear responsibilities, decision points and measurable outcomes.
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What you'll learn
- Process mapping
- Workflow analysis
- Current-state and future-state workflows
- Workflow states and milestones
- Responsibility assignment
Who should attend
Logistics professionals, operations analysts, supervisors, project teams, process improvement personnel, and employees participating in digital transformation initiatives.
Skills and outcomes
Participants will be able to document logistics processes, identify workflow gaps, define operational ownership, develop standardized workflows, and recommend improvements that increase consistency and efficiency.
Freight Execution Management
Develop practical skills for managing freight from shipment initiation through final delivery. Connect planning, booking, documentation, milestones and communication for reliable execution.
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What you'll learn
- Shipment planning
- Booking coordination
- Freight execution workflows
- Milestone management
- Operational ownership
Who should attend
Freight coordinators, logistics specialists, transportation administrators, operations personnel, customer operations teams, and supervisors responsible for shipment execution.
Skills and outcomes
Participants will be able to manage shipment workflows more consistently, maintain operational visibility, identify execution gaps, coordinate stakeholders, and support reliable transportation performance.
Exception Management & Operational Recovery
Learn to identify, escalate and resolve transportation disruptions using structured recovery processes. Strengthen communication, accountability and decision-making during operational exceptions.
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What you'll learn
- Exception identification
- Exception classification
- Priority and impact assessment
- Root-cause analysis
- Escalation procedures
Who should attend
Logistics coordinators, transportation operations personnel, supervisors, customer service professionals, freight operations teams, and employees responsible for resolving shipment disruptions.
Skills and outcomes
Participants will be able to assess operational exceptions, determine appropriate escalation, develop recovery actions, communicate effectively with stakeholders, document resolution, and reduce the impact of transportation disruptions.
Cross-Organization Workflow Coordination
Learn how airlines, forwarders, handlers, carriers and customers coordinate across organizational boundaries. Improve information exchanges, ownership and continuity throughout freight execution.
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What you'll learn
- Cross-organizational workflows
- Stakeholder roles
- Operational ownership
- Information exchange
- Workflow handoffs
Who should attend
Logistics and supply chain professionals who coordinate with carriers, freight forwarders, airlines, ground handlers, suppliers, warehouses, customers, or other external partners.
Skills and outcomes
Participants will be able to clarify responsibilities, coordinate multi-party workflows, manage handoffs and dependencies, improve information continuity, and reduce execution gaps between organizations.
Air Cargo Operations
Airport cargo, handlers, GSA and airline coordination, terminals, ULDs, acceptance, and international air freight.
Airport Cargo Operations
Understand how freight moves through the airport cargo environment. Explore the responsibilities and interactions of airlines, handlers, forwarders, truckers and customs-related stakeholders.
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What you'll learn
- Airport cargo ecosystem
- Airport cargo stakeholders
- Export and import cargo flows
- Terminal processes
- Shipment milestones
Who should attend
Air cargo personnel, freight forwarders, logistics professionals, transportation employees, operations teams, and employees who interact with airport cargo facilities.
Skills and outcomes
Participants will understand airport cargo workflows, recognize stakeholder responsibilities, identify critical handoffs and milestones, and coordinate airport-related freight activities more effectively.
Ground Handler Operations
Examine the ground handler’s role in receiving, processing, staging and releasing air cargo. Learn how handlers coordinate with airlines, forwarders and trucking providers.
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What you'll learn
- Ground handler responsibilities
- Cargo receipt
- Cargo acceptance
- Warehouse processing
- Shipment staging
Who should attend
Ground handling personnel, airline cargo employees, freight operations staff, warehouse personnel, freight forwarders, and logistics professionals interacting with cargo handling facilities.
Skills and outcomes
Participants will understand ground handling workflows, cargo processing stages, airline interfaces, warehouse activities, operational handoffs, and the ground handler's role within the air cargo lifecycle.
GSA & Airline Cargo Coordination
Explore the commercial and operational relationship between GSAs, airlines, forwarders and handling partners. Learn how capacity, bookings, rates and cargo information are coordinated.
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What you'll learn
- GSA/GSSA roles
- Airline cargo relationships
- Rate and quote workflows
- Booking processes
- Capacity coordination
Who should attend
GSA/GSSA employees, airline cargo personnel, freight forwarders, cargo sales teams, logistics coordinators, and operations professionals.
Skills and outcomes
Participants will understand how commercial and operational cargo workflows connect and will be able to improve booking communication, capacity coordination, information exchange, and shipment execution.
Air Cargo Terminal Operations
Learn how cargo moves through receipt, processing, staging, build-up, breakdown and release. Understand the controls and coordination required within an air cargo terminal.
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What you'll learn
- Terminal cargo flows
- Cargo receiving
- Warehouse processing
- Shipment staging
- Documentation controls
Who should attend
Airline cargo employees, ground handlers, warehouse personnel, freight operations teams, freight forwarders, and employees interacting with air cargo terminals.
Skills and outcomes
Participants will understand terminal workflows, recognize critical processing stages, coordinate operational handoffs, and support more consistent cargo movement through terminal environments.
ULD & Equipment Management
Develop foundational knowledge of Unit Load Devices and air cargo equipment. Learn identification, utilization, tracking, inventory control and responsible equipment handling.
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What you'll learn
- ULD fundamentals
- ULD types and identification
- Operational applications
- Equipment tracking
- Inventory controls
Who should attend
Airline cargo personnel, ground handlers, warehouse teams, equipment coordinators, freight operations personnel, and logistics employees who interact with air cargo equipment.
Skills and outcomes
Participants will be able to identify common ULDs, understand equipment workflows, maintain better equipment visibility, support inventory control, and improve operational utilization.
Cargo Acceptance & Documentation
Learn the verification and documentation practices required for accurate cargo acceptance. Identify common discrepancies and support compliant, efficient shipment processing.
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What you'll learn
- Cargo acceptance workflows
- Shipment information verification
- Air waybill fundamentals
- Shipping instructions
- Cargo records
Who should attend
Air cargo personnel, freight forwarders, logistics coordinators, ground handlers, operations support teams, and employees responsible for cargo documentation or acceptance.
Skills and outcomes
Participants will improve their ability to review shipment information, recognize documentation discrepancies, support accurate cargo acceptance, and reduce preventable processing delays.
International Air Freight Operations
Understand the complete international air freight lifecycle from origin to destination. Explore documentation, stakeholder coordination, airport handling and cross-border operational handoffs.
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What you'll learn
- International shipment lifecycle
- Shipment planning
- Rate and booking workflows
- Air waybills
- Export processes
Who should attend
Freight forwarders, airline and GSA personnel, logistics coordinators, international operations teams, transportation administrators, and employees involved in international air freight.
Skills and outcomes
Participants will understand the international air freight lifecycle, recognize stakeholder responsibilities, coordinate critical handoffs, manage shipment milestones, and support more accurate international freight execution.
Data, Visibility & Technology
ONE Record, control towers, visibility technology, analytics, dashboards, AI, and digital twins.
ONE Record Fundamentals
Explore the foundational concepts of IATA ONE Record and standardized air cargo data exchange. Understand how connected information can improve visibility and collaboration.
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What you'll learn
- ONE Record fundamentals
- Digital air cargo data concepts
- Logistics objects
- Standardized data models
- Information sharing
Who should attend
Air cargo professionals, freight forwarders, logistics personnel, technology teams, operations professionals, data professionals, and employees involved in air cargo digitalization.
Skills and outcomes
Participants will understand the purpose and foundational concepts of ONE Record, recognize how standardized data exchange supports interoperability, and understand how digital information can move among air cargo stakeholders.
Logistics Control Towers
Learn how control towers centralize shipment visibility, monitor events and coordinate operational decisions. Use shared information to identify exceptions and improve response.
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What you'll learn
- Control tower fundamentals
- Centralized operational visibility
- Event monitoring
- Shipment milestones
- Exception identification
Who should attend
Logistics coordinators, operations managers, supply chain analysts, supervisors, transportation professionals, and employees responsible for monitoring logistics operations.
Skills and outcomes
Participants will be able to interpret centralized operational information, monitor shipment events, identify exceptions, prioritize action, and use visibility information to support coordinated decision-making.
Supply Chain Visibility Technologies
Examine the technologies and information flows used to monitor transportation operations. Understand how tracking tools, connected data and alerts improve shipment visibility.
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What you'll learn
- Supply chain visibility concepts
- Shipment tracking technologies
- Event data
- Transportation management systems
- API concepts
Who should attend
Logistics, transportation, supply chain, operations, and technology professionals responsible for shipment tracking, status communication, or operational visibility.
Skills and outcomes
Participants will understand how different visibility technologies collect and exchange operational information and how that information can support shipment monitoring, exception identification, communication, and decision-making.
Logistics Data Analytics
Develop practical skills for analyzing transportation and logistics data. Learn to identify trends, interpret operational performance and support evidence-based decision-making.
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What you'll learn
- Logistics data fundamentals
- Operational datasets
- Data quality
- Shipment metrics
- Trend analysis
Who should attend
Logistics coordinators, supply chain analysts, transportation professionals, supervisors, operations personnel, and employees who use logistics data for reporting or decision-making.
Skills and outcomes
Participants will be able to interpret logistics data, identify trends and exceptions, evaluate operational performance, and use data to support better operational decisions.
Operational Dashboards & KPI Management
Learn to select, organize and communicate meaningful logistics performance indicators. Build dashboard concepts that support monitoring, accountability and continuous improvement.
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What you'll learn
- KPI fundamentals
- KPI selection
- Metric definitions
- Dashboard structure
- Shipment performance measures
Who should attend
Logistics coordinators, analysts, supervisors, managers, operations professionals, and employees responsible for measuring or communicating transportation performance.
Skills and outcomes
Participants will be able to select meaningful operational measures, interpret dashboard information, recognize performance trends, identify problems, and communicate performance using consistent metrics.
AI forLogisticsProfessionals
Explore practical applications of artificial intelligence in logistics and transportation workflows. Learn where AI can improve analysis, documentation, communication and operational decisions.
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What you'll learn
- AI fundamentals
- Generative AI concepts
- Logistics use cases
- Effective prompting
- Workflow automation concepts
Who should attend
Logistics, transportation, supply chain, administrative, operations, supervisory, and management professionals who want practical workplace knowledge of AI.
Skills and outcomes
Participants will understand where AI can support logistics work, develop more effective prompts and use cases, recognize limitations and risks, verify AI-generated information, and apply appropriate human oversight.
Digital Twin Concepts for Supply Chains
Understand how digital representations, operational data and simulation support supply chain planning. Explore practical digital-twin applications for visibility and decision-making.
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What you'll learn
- Digital twin fundamentals
- Physical and digital environments
- Operational data inputs
- Asset modeling
- Process modeling
Who should attend
Supply chain professionals, logistics analysts, operations managers, technology teams, project personnel, and employees participating in digital transformation or process improvement.
Skills and outcomes
Participants will understand digital twin terminology, recognize potential supply chain applications, identify data and operational components required for digital representations, and understand how simulation and scenario analysis can support decision-making.
Workforce & Leadership
Leadership, project management, operational excellence, and customer experience for logistics teams.
Digital Logistics Leadership
Develop leadership skills for managing logistics teams in technology-enabled environments. Strengthen communication, change management, accountability and digital workforce readiness.
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What you'll learn
- Digital logistics leadership
- Operational decision-making
- Technology adoption
- Workforce coordination
- Change management
Who should attend
Logistics supervisors, operations managers, team leaders, project leads, department managers, and emerging leaders responsible for transportation or supply chain teams.
Skills and outcomes
Participants will strengthen their ability to lead teams through operational and technological change, communicate expectations, establish accountability, manage performance, and support adoption of new digital workflows and processes.
Transportation Project Management
Apply structured project management practices to transportation and logistics initiatives. Learn planning, stakeholder coordination, risk management, implementation and performance tracking.
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What you'll learn
- Project objectives and scope
- Project planning
- Scheduling
- Stakeholder management
- Roles and responsibilities
Who should attend
Logistics professionals, transportation managers, operations managers, coordinators, supervisors, project leads, and employees responsible for operational projects or improvement initiatives.
Skills and outcomes
Participants will be able to establish project scope, organize project activities, coordinate stakeholders, identify project risks, track implementation progress, and manage transportation-related initiatives more consistently.
Operational Excellence for Logistics Teams
Build practical problem-solving and process-improvement capabilities for logistics operations. Learn to identify inefficiencies, reduce errors and support continuous improvement.
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What you'll learn
- Operational excellence principles
- Process evaluation
- Waste identification
- Root-cause analysis
- Standard work
Who should attend
Logistics teams, operations professionals, supervisors, managers, process improvement personnel, and employees responsible for operational performance.
Skills and outcomes
Participants will be able to evaluate workflows, identify inefficiencies, investigate underlying causes of operational problems, develop improvement actions, and contribute to more consistent and efficient logistics operations.
Customer Experience in Logistics
Strengthen customer communication and service practices within transportation environments. Learn to manage expectations, communicate disruptions and provide accurate shipment information.
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What you'll learn
- Logistics customer experience
- Professional communication
- Customer expectation management
- Shipment status communication
- Proactive customer updates
Who should attend
Logistics coordinators, freight operations teams, customer service professionals, sales support personnel, transportation administrators, and employees who communicate directly with logistics customers.
Skills and outcomes
Participants will strengthen their ability to communicate shipment information clearly, manage customer expectations, provide proactive updates, resolve service issues, escalate problems appropriately, and maintain customer confidence during both routine operations and disruptions.
TRAINING FORMAT
Built for practical application.
FREQUENTLY ASKED QUESTIONS
Plan your training.
Are the courses self-paced or instructor-led?
All courses in this catalog are structured, instructor-led workforce training programs. Delivery may be virtual or in person, based on the scheduled offering.
Can an employer schedule training for a team?
Yes. Courses are designed for employer-sponsored teams and cohorts, with a standard capacity of up to 20 participants.
Can we combine courses into a learning pathway?
Yes. ImEx Cargo Academy can recommend a pathway based on employee roles, current skill levels, business priorities and operational requirements.
Do participants receive a certificate?
Participants who meet attendance and course-completion requirements may receive an ImEx Cargo Academy Certificate of Completion.
Are all courses approved for Massachusetts workforce funding?
Funding status is course-specific. Contact ImEx Cargo Academy to confirm the current status of a particular course before referencing funding or reimbursement eligibility.
Not sure where to begin?
Tell us about your roles, skill gaps, and training goals. We’ll help you identify the right course or pathway.