Frequently asked Questions

ImEx Cargo - Frequently Asked Questions
General Logistics
Air Freight
Ocean Freight
Domestic Trucking
Government Contracting
GSA/GSSA Services
Domestic Services
ImEx Academy
Partnering
What services does ImEx Cargo provide?

We specialize in airfreight, ocean freight, domestic trucking, and government contracting logistics solutions.

How can I get a freight quote?

Email us with details like origin, destination, weight, dimensions, and preferred shipping method.

What certifications does ImEx Cargo hold?

We are certified as WOSB, EDWOSB, DBE, WBENC, SLBE, SBE, and ACDBE.

Do you handle international shipments?

Yes, we provide international shipping services for airfreight and ocean freight.

What are your operating hours?

We are available Monday through Friday, 9 AM to 5 PM EST. After-hours support is available upon request.

How long has ImEx Cargo been in business?

We have over 30 years of experience in logistics and supply chain management.

What sets ImEx Cargo apart from competitors?

Our certifications, innovative technology, and commitment to diversity make us unique in the industry.

Do you offer IoT-enabled container tracking?

Yes, we use RFID, IoT and GPS tracking for real-time updates.

How do I contact ImEx Cargo?

You can reach us via email, phone, or through our website.

What industries do you serve?

We serve industries including aviation, government, construction, healthcare, and consumer goods.

What is the maximum cargo weight you can handle for airfreight?

We can accommodate shipments of any size depending on the carrier.

Do you provide door-to-door airfreight services?

Yes, we offer door-to-door solutions, including pickup and delivery.

What airlines do you work with?

We partner with leading carriers, including SATA Azores, Alaska Airlines, and Air New Zealand.

How do I track my airfreight shipment?

Use our innovative GPS tracking solution or contact us for real-time updates.

What documents are required for airfreight?

Typically, an Airway Bill, Commercial Invoice, and Packing List are required. We can assist with documentation.

Do you handle full container loads (FCL) and less-than-container loads (LCL)?

Yes, we manage both FCL and LCL shipments.

Can you track ocean freight shipments?

Yes, we use GPS tracking for real-time container updates.

What are your lead times for ocean shipments?

Lead times depend on the destination and carrier. Contact us for specifics.

Do you provide customs clearance for ocean freight?

Yes, we assist with import/export customs clearance.

What is the maximum container size you handle?

We handle standard 20', 40', and oversized containers.

Do you provide last-mile delivery?

Yes, we specialize in last-mile delivery for time-sensitive shipments.

What is your coverage area for trucking services?

We serve all 50 U.S. states, including Alaska and Hawaii.

Do you handle refrigerated or hazardous cargo?

Yes, we manage both refrigerated and hazardous shipments.

How do I book a trucking shipment?

Contact us via email or use our online platform for instant quotes and bookings.

What is the typical transit time for domestic shipments?

Transit time varies based on distance and shipment type. Contact us for details.

Are you registered with SAM.gov for government contracts?

Yes, we are an approved vendor on SAM.gov.

What NAICS codes are associated with your services?

We operate under NAICS codes including 481112, 484211, 484212, and 488999.

Do you offer diversity spend reporting?

Yes, we provide detailed reports to help clients meet their diversity goals.

What government agencies have you worked with?

We've supported the Department of Defense (DoD), Department of Transportation (DoT), and more.

Can you handle shipments for federal projects?

Yes, we specialize in logistics solutions for government and federal projects.

Are you DBE certified?

Yes, we are DBE certified and eligible to support federally funded transportation projects.

Are you WBE certified?

Yes, we are WBE certified nationwide, including Puerto Rico, Hawaii, and Alaska.

Can you assist with large-scale federal projects?

Yes, we specialize in logistics for federal projects, including transportation of heavy and sensitive equipment.

How do I partner with ImEx Cargo for government projects?

Reach out to us with your project details, and we'll provide a tailored proposal.

What is a GSA (General Sales Agent)?

A GSA represents airlines, handling sales and marketing to expand their market share and sell cargo space on their flights.

What is the difference between GSA and GSSA (General Sales and Service Agent)?

A GSA focuses on sales and marketing, while a GSSA provides additional operational services such as reservations, cargo handling, and tracking.

What airlines do you represent as a GSA or GSSA?

We proudly represent SATA Azores Airlines, Alaska Airlines, and Air New Zealand, among others.

Do you provide CSSA (Cargo Sales and Service Agent) services?

Yes, we handle both sales and operational services, including booking, tracking, and customer support.

Can you assist airlines in entering new markets?

Absolutely. We specialize in helping airlines expand into new territories by leveraging our extensive network and expertise.

Are you authorized to sell cargo space in the USA, Puerto Rico, Hawaii, and Alaska?

Yes, our operations cover the entire USA, including Puerto Rico, Hawaii, and Alaska.

How do you support airlines with regulatory compliance?

We ensure compliance with all industry regulations, including FAA, TSA, and IATA standards.

Can you help with interline agreements for airlines?

Yes, we assist airlines with interline partnerships to expand their route networks efficiently.

What is the process for airlines to partner with ImEx Cargo?

Contact us via email or phone to discuss your needs. We'll provide a customized proposal tailored to your goals.

What domestic airfreight services do you offer?

We provide same day, overnight, and scheduled airfreight services across the United States.

Do you handle shipments to Puerto Rico, Hawaii, and Alaska?

Yes, we offer domestic airfreight services to these locations.

What types of cargo do you handle for domestic airfreight?

We manage a wide range of cargo, including perishables, hazardous materials, and oversized freight.

Do you provide real-time tracking for domestic shipments?

Yes, our GPS tracking solutions ensure visibility throughout the shipment process.

What trucking services do you offer?

We provide FTL (Full Truckload), LTL (Less Than Truckload), Flatbeds, Specialized and last-mile delivery services.

Do you offer expedited trucking services?

Yes, we provide expedited and time-critical trucking options to meet urgent delivery needs.

What documentation is required for domestic shipments?

Typically, a Bill of Lading, Commercial Invoice, and Packing List are required. We can assist with documentation.

What is the ImEx Cargo Academy?

The Academy is our training platform offering courses in logistics, government contracting, and supply chain management.

Who can enroll in the courses?

Our courses are open to logistics professionals, aspiring supply chain experts, and government contractors.

What topics do your courses cover?

Topics include airfreight, trucking, government contracting, logistics technology, and diversity certifications.

Do you offer certifications for course completion?

Yes, students receive certificates upon successfully completing each course.

Are your courses online or in-person?

All courses are offered online for maximum flexibility.

Can I access course materials after completing the course?

Yes, students have lifetime access to course materials.

Do you offer group training for companies?

Yes, we provide customized training programs for businesses and teams.

What is the duration of each course?

Course durations vary, typically ranging from 4 to 12 weeks.

Do you offer free resources for learning?

Yes, we have free introductory courses and downloadable resources available.

How do I enroll in a course?

Visit our website, select the course you're interested in, and follow the enrollment instructions.

Do you partner with freight forwarders?

Yes, we collaborate with freight forwarders to provide seamless logistics solutions.

How do you support partners in logistics?

We offer sales support, tracking tools, and customized solutions to enhance their operations.

Can airlines partner with you for GSA services?

Yes, we specialize in helping airlines expand their market presence as a GSA/GSSA or CSA/CSSA.

Do you partner with technology providers?

Yes, we integrate with innovative logistics technology platforms to enhance service delivery.

What are the benefits of partnering with ImEx Cargo?

Our partners gain access to our network, expertise, and advanced tracking solutions.

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