Who
Executive Summary
ImEx Cargo LLC is a woman-owned, government-certified logistics and transportation solutions provider delivering end-to-end freight execution across air, ocean, and domestic ground transportation—powered by experience, technology, and trusted partnerships.
Founded in 2000 and led by CEO and Founder Michelle DeFronzo, ImEx Cargo brings more than 30 years of global logistics, airline cargo sales, and supply chain expertise to commercial enterprises, airlines, freight forwarders, and public-sector agencies. The company specializes in complex, high-value, and time-critical cargo movements, including regulated, oversized, and mission-critical shipments—both domestically and internationally.
What sets ImEx Cargo apart is not just what we move, but how we operate.
As an established airline General Sales & Service Agent (GSA/GSSA), certified freight forwarder, domestic freight broker, and federal, state, and municipal government contractor, ImEx Cargo bridges execution with strategy—helping clients move cargo efficiently while meeting compliance, reporting, and supplier-diversity requirements.
ImEx Cargo is also the creator of Plug-In Freight Ops™, a proprietary logistics automation platform designed to quote, book, track, and report freight activity across multimodal transportation networks. The platform supports government contracting workflows, partner collaboration, and supplier-diversity participation—enabling scalable, data-driven logistics execution for agencies, primes, airlines, GSAs, and forwarders.
Headquartered in Peabody, Massachusetts, ImEx Cargo operates nationally and globally through a vetted partner and agent network. Since becoming a certified woman-owned and diverse supplier in 2016, the company has helped public and private organizations align logistics execution with supplier-diversity, DBE/WBE, and infrastructure program goals—without sacrificing performance, visibility, or accountability.
At its core, ImEx Cargo is built on a simple principle:
listen first, design smart solutions, and deliver with precision.
The Experience Behind the Vision
The leadership behind ImEx Cargo is grounded in decades of real-world logistics execution.
Founder and CEO Michelle DeFronzo began her career in the airline industry, gaining early exposure to the operational realities of capacity, timing, and customer urgency. She later expanded her expertise into commercial banking, where she worked closely with manufacturers, distributors, and international shippers—supporting trade finance, letters of credit, and cross-border transactions.
Before founding ImEx Cargo in 2000, Michelle spent eight years managing third-party logistics operations at one of New England’s largest independently owned freight forwarders. There, she gained end-to-end experience across air and ocean freight, domestic trucking, import/export operations, distribution, and supply chain coordination—often in environments where delays translated into significant financial loss.
That full-spectrum understanding of logistics—from airline operations to financial risk to execution on the ground—is what shaped ImEx Cargo from day one.
Today, that same foundation drives the company forward as a modern logistics solutions provider and technology platform—supporting airlines, freight partners, government agencies, and infrastructure programs with tools and execution models built for scale, transparency, and accountability.
30+
Years of Experience
24/7
Accessibility
98%
On-Time Delivery
4000
Tons of Freight Annually
From Airline Sales to Global Logistics Leadership
Michelle DeFronzo’s career spans the full evolution of modern logistics—beginning in airline sales, expanding through global finance, and culminating in the creation of a technology-driven logistics enterprise built for today’s complex supply chains.
She began her professional journey in the airline industry with Eastern Airlines, where she specialized in reservation sales and was consistently ranked among the company’s top 25 sales agents nationwide. That early experience shaped her deep understanding of airline operations, capacity management, pricing, and customer urgency—foundational knowledge that continues to inform ImEx Cargo’s airline partnerships today.
Ms. DeFronzo later transitioned into the banking sector at Bank of New England / Fleet Bank, working across corporate securities, wills and estates, and commercial financing. There, she supported manufacturers, distributors, freight forwarders, and international shippers—facilitating letters of credit, trade finance, and cross-border transactions. This financial background gave her a rare, inside-out understanding of how capital, risk, and logistics intersect in global trade.
Before founding ImEx Cargo, Ms. DeFronzo spent eight years with MBC Freight Consultants in Chelsea, Massachusetts—one of the largest independently owned freight forwarders in New England at the time. Working hands-on with major manufacturers and shippers such as Malden Mills, 3COM, Versachem, Masoneilan Dresser, and Crane Valve, she gained end-to-end exposure to third-party logistics at scale.
Through these roles, she mastered every layer of the supply chain:
international and domestic air and ocean freight, import and export operations, regional and national trucking, distribution, pick-and-pack, supply chain coordination, and warehousing. She has run traffic departments, set up overseas distribution operations, and worked directly inside manufacturing and shipping environments where downtime meant millions of dollars lost per day.
In 2000, Ms. DeFronzo founded ImEx Cargo to bring that full-spectrum knowledge into a single, client-focused logistics organization—one built on responsiveness, execution excellence, and operational accountability. That same mindset continues today as ImEx Cargo evolves into a logistics execution and technology platform, supporting airlines, forwarders, government agencies, and infrastructure partners.
“I understand the urgency our customers face when production stops, deadlines are missed, or critical cargo is delayed. Logistics is not a 9-to-5 business—it’s a responsibility,” says DeFronzo. “Cargo never sleeps, and neither does our commitment to getting it right.”
Today, ImEx Cargo operates with a highly skilled, multilingual team capable of supporting global operations and diverse customer needs. The organization reflects the same principles that have defined Ms. DeFronzo’s career from day one: listen first, solve intelligently, and execute without excuses.
Meet the team
Michelle DeFronzo
CEO
Ricky Archer
Manager
Deeti Tarsaria
Project Manager
Manas Patil
Logistics operations Specialist
